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RESTRICTED USE ONLY Fargo Electronics, Inc.
DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1)
4-31
Resolving a Card Jam Error (continued)
Step Procedure
2 Look for a jammed card in the Printer.
a. Open the Printer’s front cover.
b. Remove the Ribbon Cartridge from the Printer.
c. Check to see if a card is jammed in the print station of the Printer.
d. If a card is found in the print station, continue to Step 3.
e. If no card was found in the print station, continue to Step 4.
3 Clearing a jammed card.
a. If a card is jammed in the Printer, use the Cancel button and the Pause
button to move the Feed Rollers and free the card.
b. The card can then be fed out of the Printer.
4 Test the Card Sensor.
a. Remove the rear cover.
b. Using a Digital Voltmeter, connect the negative lead to ground.
c. Connect the positive lead to Pin 10 of J4.
• If blocked, the Sensor should read 4.9 to 5.5 VDC.
• If unblocked, the Sensor should read 0.15 to 0.18 VDC.
d. If the voltages do not read correctly, replace the Sensor. (Note: See the
current DTC400/DTC300/DTC300M User Guide for related instructions in
the Parts Replacement Section.)