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DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1)
iv
Printing a Test Print Image ___________________________________________3-27
Printer Transport _____________________________________________________ 3-29
Moving the Printer to another location __________________________________ 3-29
Section 4: General Troubleshooting __________________________________________ 4-1
Table of Contents ______________________________________________________ 4-1
Safety Messages (review carefully) ________________________________________4-3
Communications Errors _________________________________________________ 4-4
Resolving the Communication Errors ____________________________________ 4-4
Print Process Errors ____________________________________________________ 4-6
Resolving a Card Not Fed Error (Cards will not feed off the Hopper) ___________ 4-6
Resolving a Card Not Fed Error (Two (2) or more card feed at the same time) ____ 4-9
Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) _________ 4-11
Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted) __________4-13
Resolving the Mag Verify Error _______________________________________ 4-14
Resolving the No Mag Installed Error ___________________________________4-17
Resolving a Ribbon Sensor Error (Ribbon Miscue) ________________________4-19
Resolving a Ribbon Break Jam Error____________________________________ 4-21
Resolving a Ribbon Out Error _________________________________________ 4-23
Resolving a No Ribbon Installed Error __________________________________ 4-24
Resolving a Invalid Ribbon Error ______________________________________ 4-26
Resolving a Wrong Ribbon Error ______________________________________4-28
Resolving a Card Jam Error ___________________________________________ 4-30
Resolving a Headlift Motor or Sensor Error ______________________________ 4-32
Resolving the Cover Open Error Message________________________________4-34
Resolving the Blank Output issues _____________________________________4-35
Diagnosing Image Problems ____________________________________________ 4-38
Resolving the Pixel Failure problems ___________________________________ 4-38
Resolving the Card Surface Debris problems _____________________________4-39
Resolving the Incorrect Image Darkness problems _________________________ 4-40
Resolving Ribbon Wrinkle problems____________________________________4-42
Resolving the Excessive Resin Printing problems__________________________4-44
Resolving the Incomplete Resin Printing problems_________________________4-46
Resolving the Image Placement problems ________________________________ 4-47
Resolving the Poor Image Quality problems ______________________________4-50
Running the Self Test__________________________________________________4-51
Running the Standard Self Test Print____________________________________4-52
Running the Magnetic Self Test (HiCo Only) _____________________________ 4-53
Section 5: Printer Adjustments_______________________________________________5-1
Table of Contents ______________________________________________________ 5-1
Safety Messages (review carefully) ________________________________________5-4
DTC400/DTC300 Print Driver Options_____________________________________5-5
Reviewing DTC400, DTC300 and DTC300M Printer Drivers _________________5-5
Reviewing DTC400 Printer Drivers______________________________________ 5-5
Reviewing DTC300 Printer Driver ______________________________________5-6
Reviewing DTC300M Printer Drivers____________________________________5-7
Using the Card tab _____________________________________________________ 5-8