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DTC400/DTC300/DTC300M Card Printer User Guide (Rev. 1.1)
4-1
Section 4: General Troubleshooting
This section provides Troubleshooting procedures for this Printer for Communication Errors,
Card Feed Errors, Print Process Errors, Card Jam Errors, Encoding Errors and Diagnosing
Image Problems.
Table of Contents
Section 4: General Troubleshooting __________________________________________ 4-1
Table of Contents ______________________________________________________ 4-1
Safety Messages (review carefully) ________________________________________4-3
Communications Errors _________________________________________________ 4-4
Resolving the Communication Errors ____________________________________ 4-4
Resolving the Communication Errors (continued) ________________________4-5
Print Process Errors ____________________________________________________ 4-6
Resolving a Card Not Fed Error (Cards will not feed off the Hopper) ___________ 4-6
Resolving a Card Not Fed Error (Cards will not feed off the Hopper) (continued)4-7
Resolving a Card Not Fed Error (Cards will not feed off the Hopper) (continued)4-8
Resolving a Card Not Fed Error (Two (2) or more card feed at the same time) ____ 4-9
Resolving a Card Not Fed Error (Two (2) or more card feed at the same time)
(continued) ______________________________________________________ 4-10
Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) _________ 4-11
Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) (continued)4-
12
Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted) __________4-13
Resolving the Mag Verify Error _______________________________________ 4-14
Resolving a Mag Verify Error (continued) _____________________________4-15
Resolving a Mag Verify Error (continued) _____________________________4-16
Resolving the No Mag Installed Error ___________________________________4-17
Resolving a No Mag Installed Error (continued)_________________________ 4-18
Resolving a Ribbon Sensor Error (Ribbon Miscue) ________________________4-19
Resolving a Ribbon Sensor Error (Ribbon Miscue) (continued)_____________4-20
Resolving a Ribbon Break Jam Error____________________________________ 4-21
Resolving a Ribbon Break Jam Error (continued) ________________________ 4-22
Resolving a Ribbon Out Error _________________________________________ 4-23
Resolving a No Ribbon Installed Error __________________________________ 4-24
Resolving a No Ribbon Installed Error (continued) ______________________4-25
Resolving a Invalid Ribbon Error ______________________________________ 4-26
Resolving a Invalid Ribbon Error (continued)___________________________4-27
Resolving a Wrong Ribbon Error ______________________________________4-28
Resolving a Wrong Ribbon Error (continued)___________________________4-29
Resolving a Card Jam Error ___________________________________________ 4-30
Resolving a Card Jam Error (continued) _______________________________ 4-31
Resolving a Headlift Motor or Sensor Error ______________________________ 4-32
Resolving a Headlift Motor or Sensor Error (continued)___________________ 4-33
Resolving the Cover Open Error Message________________________________4-34
Resolving the Blank Output issues _____________________________________4-35