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RESTRICTED USE ONLY Fargo Electronics, Inc.
DTC500 Series Card Printer/Encoders User Guide (Rev. 6.0)
77
Removing the Card Jam in the Printer’s Magnetic Encoding Area
Symptom: A card is jammed in the magnetic encoding area of the Printer.
Step Procedure
1 Clear the jammed card.
a. Open the Top Cover.
b. Use the arrows on the LCD panel to move the card forward or backward to
free the card.
2 Inspect the Card Feed Roller Motor for proper operation.
a. Leave the power ON and open the Top Lid and Printhead Arm.
b. Press the FORWARD button to advance the card or the BACK button to
reverse the card. Use these buttons to move the card through the Printer.
3 Ensure that the cards are feeding into the Encoding Module properly.
a. Reset power on the Printer to clear any error messages.
b. Select the Menu from the LCD.
c. Select the Print Test Image from the menu. See the Printing the Self-test in
Section 8, page 238.
d. Select the Magnetic Test from the menu. (Note: A card is fed from the
input hopper onto the Flipper table and rotated into the Encoding Module.)
e. If the card appears to jam against the components of the encoding
assembly, adjust the Encoder angle of the Flipper Offset. See the
Resolving the Card Jam on the Flipper Table procedure in Section 2, page
70.
4 Adjust the Flipper Offset.
a. Select Menu on the LCD display.
b. Select Setup Printer.
c. Select Flipper Offset.
d. Select Encoder Angle.
e. Change the setting on the small increments. (Note: A negative adjustment
will lower the side of the Flipper Table closest to the Exit Hopper.)
f. Press Select to save the new value.