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DTC500 Series Card Printer/Encoders User Guide (Rev. 6.0)
76
Resolving the No Smart Encoder Error Message
Symptom: The Printer is receiving encoding data, but the Printer is not configured with this
Encoder type.
Step Procedure
1 Ensure the LCD Setting correct.
a. Press Select on the LCD.
b. Select the Setup Printer and Encoder Settings.
c. Change the Smart Setting from None to Installed.
2 Check the software user’s manual for encoding instructions if the encoding
data was sent in error.
Resolving the Failed Smart Encode Error Message
Symptom: The card's smart chip was not encoded properly.
Step Procedure
1 Check to ensure that the cards are loaded with the smart chip facing up and
are being fed into the Printer first.
2 Verify that the card is entering the E-card Docking Station properly..
a. Send an encoding print job from the computer.
b. Watch the card feed into the Printer and enter the E-card Docking Station.
c. Adjust the Flipper Offset (as needed) if the card is not feeding into the E-
card Docking Station properly. See Resolving the Card Jam on the Flipper
Table in Section 2, page 70.