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DTC500 Series Card Printer/Encoders User Guide (Rev. 6.0)
2
Resolving the No Magnetic Encoder Error Message _______________________________________74
Resolving the No ENC Response Error Message__________________________________________74
Resolving the Failed Magnetic Encode Error Message _____________________________________75
Resolving the No Prox Encoder Error Message ___________________________________________75
Resolving the No Smart Encoder Error Message __________________________________________76
Resolving the Failed Smart Encode Error Message ________________________________________76
Removing the Card Jam in the Printer’s Magnetic Encoding Area ____________________________77
Removing the Card Jam in the Printer’s Smart Card Encoding Area___________________________78
Resolving the Printer not reading Encoded Magnetic Track Data _____________________________79
Resolving the Magnetic Stripe Data being printed on a Card problem _________________________81
Printing Process Errors ________________________________________________________________82
Resolving the Ribbon Alignment Error Message __________________________________________82
Resolving the Print Ribbon Error Message ______________________________________________83
Resolving the Print Ribbon Out Error Message ___________________________________________83
Resolving the Ribbon Jam/Broke Error Message__________________________________________83
Resolving the Wrong Print Ribbon Error Message ________________________________________84
Resolving the Unknown Ribbon Type Error Message ______________________________________85
Resolving the Headlift Error Message __________________________________________________86
Resolving the Printer pausing between panels error________________________________________87
Resolving the Printhead Temp Error Message ____________________________________________88
Resolving the Flipper Alignment Error Message __________________________________________89
Firmware Errors _____________________________________________________________________90
Resolving the Update Firmware Now __________________________________________________90
Resolving an Upgrade Failed error_____________________________________________________90
Resolving a Program Exception Error __________________________________________________93
Diagnosing the Image Problems _________________________________________________________94
Resolving the Pixel failure problems ___________________________________________________94
Resolving the Card surface debris problems _____________________________________________97
Resolving the incorrect Image Darkness problems _______________________________________100
Resolving the Ribbon wrinkle problems _______________________________________________103
Resolving the excessive Resin Printing problems ________________________________________105
Resolving the incomplete Resin Printing problems _______________________________________107
Resolving the cut off or off-center Card Image problems __________________________________109
Resolving the poor Image Quality problems ____________________________________________110
Printing a Test Image ________________________________________________________________111
Reviewing the Gray/Align YMC/K Self-Test ___________________________________________111
Reviewing the Color/Resin YMCK Self-Test ___________________________________________112
Reviewing the Color Bars YMC Self-Test______________________________________________112
Reviewing the Card Count Self-Test __________________________________________________113
Reviewing the Magnetic Test option __________________________________________________113
Section 3: Card Lamination Module ____________________________________________ 114
Safety Messages (review carefully)______________________________________________________114
Loading the Overlaminate_____________________________________________________________115
Adjusting the Card Lamination Module __________________________________________________118
Adjusting the Card Flattener_________________________________________________________118
Adjusting the Card Guide Rail _______________________________________________________120
Adjusting the Internal Card Guide ____________________________________________________124
Attaching the Card Lamination Module ________________________________________________126
Section 4: Printer Adjustments_________________________________________________ 132
Safety Messages (review carefully)______________________________________________________132
Adjusting the Internal Card Guide ____________________________________________________133
Printer Driver options ________________________________________________________________135
Using the Device options tab___________________________________________________________135
Adjusting for the Ribbon Type_______________________________________________________136
Adjusting for the Color matching_____________________________________________________137