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DTC500 Series Card Printer/Encoders User Guide (Rev. 6.0)
74
Encoding Errors
Resolving the No Magnetic Encoder Error Message
Symptom: The Printer is receiving encoding data, but the Printer is not configured with this
Encoder type.
Step Procedure
1 Ensure the LCD Setting correct.
a. Press Select on the LCD.
b. Select Setup Printer and Encoder Settings.
c. Change the Mag Setting from None to Installed.
2 If the encoding data was sent in error, check the appropriate software user’s
manual for encoding instructions.
Resolving the No ENC Response Error Message
Symptom: There is no ENC response.
Step Procedure
1 Check the Magnetic Offset Setting.
a. Press Menu on the LCD.
b. Select Setup Printer and Encoder Settings
c. Select Magnetic TOF.
d. Verify that the current value matches the default value listed on the back of
the Printer.
2 Determine if the Main Board is bad.
a. Replace the Main Board. See the Replacing the Main Board procedure in
Section 5, page Error! Bookmark not defined..
b. Determine if the error repeats itself after replacing the Main Board.