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DTC400 Card Printer/Encoder User Guide (Rev. 2.6)
4-28
Resolving a Wrong Ribbon Error (continued)
Step Procedure
2 Verify the Driver settings are correct.
a. Open the Printer Control Panel from the Computer.
•
Right click on the DTC400 Card Printer and select Printing Preferences.
b. Click on the Device Option tab.
c. Click on the auto select button.
d. Check that the Ribbon type matches the Ribbon selected.
3 Press on the Resume button.
If the issue persists, continue to Step 4.
4 Remove the rear cover and check that the Ribbon RFID cable is securely
connected to the Main Board (J-5) and the RFID Sensor.
• If the connections are loose, reattach it.
• Press on the Resume button.
• If the connections are good or if the issue persists, continue to Step 5.
5 Replace the Ribbon RFID Sensor.