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DTC400 Card Printer/Encoder User Guide (Rev. 2.6)
4-27
Resolving a Wrong Ribbon Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: Printer errors out as soon as it receives data from the PC
• Printer Error State: The Ribbon installed does not match the Printer Driver
information
• LCD Error Display: Wrong Ribbon
• Driver Monitor Error Display: Wrong Ribbon