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DTC400 Card Printer/Encoder User Guide (Rev. 2.6)
4-20
Resolving a Ribbon Break Jam Error
All Troubleshooting procedures assume that only factory-authorized supplies are in use in
the Printer.
Step Procedure
1 Review the following information.
• Symptom: The Print Ribbon has become jammed or has broken in the
Printer
• Printer Error State: The Ribbon Supply Encoder Sensor has
unexpectedly stop receiving information from the Ribbon Encoder
• LCD Error Display: Ribbon Break/Jam
• Driver Monitor Error Display: Ribbon Break/Jam