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DTC400 Card Printer/Encoder User Guide (Rev. 2.6)
4-9
Resolving a Card Not Fed Error (Two (2) or more card feed at the same time)
(cont.)
Step Procedure
2 Check card quality / loading.
a. Remove cards from the Card Hopper.
b. Ensure that the cards are not sticking together by fanning them out and then
lining them back together in straight deck.
c. Press the Card Hopper Load Lever down until the Card Tray locks into place.
d. Load up to 100 cards into the Hopper with the print side down.
e. Close the Card Hopper Cover to release the Card Tray.
f. Press on the Resume button.
g. If the cards do not feed, continue to Step 3.
3 Press the Cancel Print button on the Driver Monitor Error Display Message.
4 Reboot the Printer by cycling the power.
5 Check Card Feed TOF Sensor.
a. Remove the Printers rear cover.
b. Use a digital volt meter to place the Positive lead to pin 9 of the J-4 Main
Board connection and the negative lead to pin 12 of the J-4 Main Board
connection.
• The blocked Sensor should read +4.99 vdc.
• The open Sensor should read +1.5 vdc.
c. If the Card Feed TOF Sensor does not read properly, replace the Sensor.
6 Clean the Card Feed Roller.