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6
Customer Service
Fellowes offers a
toll-free help line
for customers living in the United States, Canada,
Mexico and Australia. If you live outside these regions or are otherwise unable to use our
help line, please call the Fellowes location nearest you, send a letter or email, or contact
your local dealer. All of our customer service phone numbers and other points of contact
are listed on the back of this manual.
Limited Warranty
Fellowes, Inc. warrants the cutting cylinders of the machine to be free from defects in
material and workmanship for
7 years
from the date of purchase by the original con-
sumer. Fellowes warrants all other parts of the machine to be free of defects in material
and workmanship for
1 year
from the date of purchase by the original consumer. If any
part is found to be defective during the warranty period, your sole and exclusive remedy
will be repair or replacement, at Fellowes’ option and expense, of the defective part.
This warranty does not apply in cases of abuse, mishandling or unauthorised repair.
ANY IMPLIED WARRANTY, INCLUDING THAT OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE, IS HEREBY LIMITED IN DURATION TO THE APPROPRIATE
WARRANTY PERIOD SET FORTH ABOVE. IN NO EVENT SHALL FELLOWES BE LIABLE
FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ATTRIBUTABLE TO THIS
PRODUCT. This warranty gives you specific legal rights. You may have other legal rights
that vary. The duration, terms and conditions of this warranty are valid worldwide, except
where different limitations, restrictions or conditions may be required by local law.
For more details or to obtain service under this warranty, please contact us (see back
cover) or your dealer.
5
Maintenance
Regular emptying of the basket
is important to ensure the smooth operation of the cut-
ting cylinders. If you can see paper in the basket window (7), turn off the shredder, pull
out basket and empty basket contents.
Regular oiling of the confetti-cut model
(PS80C-2) is also necessary to
ensure proper performance. If you are running the shredder at or near capaci-
ty, we recommend oiling it monthly. Using Fellowes Powershred Lubricant
#35250 or other non-aerosol vegetable-based oil in a long-nozzle container:
• Apply oil over full width of paper entry (1) with shredder in off [O] position.
• Press control switch to automatic [I] position which will cause shredder to run for about 2
seconds.
• Press and hold control switch in reverse [R] position for 3–5 seconds.
• Repeat above automatic [I] and reverse [R] sequence three times.
REMINDER:
Do not use flammable synthetic oil, petroleum-based products or
aerosol lubricants of any kind in or near the shredder at any time.
Troubleshooting
If you have a problem with your shredder, check the symptoms and remedies below. If
you cannot solve the problem this way, contact Fellowes Customer Service.
Do not open
shredder head
to attempt repair: It could expose you to serious electric shock and will
void your warranty.
Symptom
Shredder does not start or stops while
shredding.
Red display light (9) turns on and shredder
will not operate.
Shredder squeaks, grinds or runs below
capacity.
Shredder continues to run for a few sec-
onds after paper has cleared the cutting
cylinders.
Remedy
• Make sure shredder is plugged in and
switch is in automatic [I] position.
• If paper appears to be jammed, follow
instructions under Operation.
• Check basket position; basket must be
pushed all the way in the cabinet.
Follow instructions under Set-Up.
• Wait 30 minutes for shredder to cool
down before trying again.
• If paper appears to be jammed, follow
instructions under Operation.
• Check basket position; basket must be
pushed all the way into the cabinet.
Follow instructions under Set-Up.
• Oil cutting cylinders (PS80C-2 only).
Follow instructions under Maintenance.
•
Check window
. If paper is visible,
empty basket. Follow instr
uctions under
Maintenance.
No action required. This is a self-cleaning
function.