Filter
Top Products
Chapter 4: Troubleshooting
17
PS/2 Mouse Problems
Q: The mouse is not detected during boot-up.
One of the following may be the case:
• Check the cables and make sure they are inserted properly in the correct ports.
• Check your computer / motherboard documentation making sure that the PS/2 mouse port
(or IRQ) is enabled.
• Make sure the mouse works when directly plugged into the computer. Rebooting is necessary
when trying this. If the computer still does not detect the mouse, then your computer’s PS/2
mouse port has a problem.
Q: The computer boots up fine, but the mouse does not work.
One of the following may be the case:
• Check the cables and make sure they are inserted properly in the correct ports.
• Make sure the mouse works when plugged into the computer. Rebooting is necessary when trying
this. If the mouse pointer still does not move, then either your PS/2 mouse port or the mouse
itself has a problem.
• Try a different mouse
• Make sure the mouse is a true PS/2 mouse. A combo mouse will work just as long as it is set for
PS/2 mode with the correct adapter. A serial-only mouse with a combo mouse adapter WILL
NOT work.
• Check to make sure that the power adapter is plugged in and is working properly. Make sure the
power switch is on.
Q: When I switch from one port to another, mouse movement is completely
erratic. What do I do?
• Switch the console port to the problem computer port and power on this computer again to get
the mouse.
Problems with computers using serial mouse output
Q: The computers boot up fine, but the serial mouse port of computer does not
work
One of the following may be the case:
• Check the adapter and make sure they are inserted properly in the correct ports.
• Make sure the adapter pin out is right.
Q: The wheel on the Mouse does not work on my computer. Why?
One of the following may be the case:
• Make sure the mouse is fully compatible to Microsoft
®
Intellimouse
®
or Microsoft
®
Intellimouse
®
Explorer
®
.
• KVM SWITCH does not support special wheel function of mouse
NOTE:
The KVM SWITCH has integrated mouse conversion technology. This technology converts the PS/2
mouse signals at the console to serial mouse signals.