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Windows-specific Problems
The camera is connected to my PC but the driver installation will
not start.
■ Is the camera switched on?
Solution: Switch the camera on. Refer to the Owner’s Manual supplied with the
camera for details.
■ Is the camera set to USB connection mode?
Solution: Some cameras have to be set to a proper mode (eg. Playback mode) for
USB connection. Refer to the Owner’s Manual supplied with the camera for
details.
■ Is the USB cable connected to the camera and the PC?
Solution: Check that one end of the USB cable is connected to the camera and the
other end to the PC.
■ Are you using a compatible operating system?
Solution: The USB Driver is not supported by Windows 3.1 or earlier, Windows CE,
Windows 95 or Windows NT 4.0 or earlier. Use a compatible operating
system.
■ If you are using Windows 2000 Professional, are you logged on as an
Administrator group?
Solution: Log on as an Administrator group.
■ Are the USB functions active?
Check : Click “System” in the Control Panel, select “Device Manager” and check
“Universal Serial Bus controllers”.
Solution 1: If “Universal Serial Bus controllers” is not displayed, the USB functions is
disabled. Refer to the User’s Manuals supplied with your PC for details of
how to enable the USB functions.
Solution 2: If the driver is marked with a yellow “!” or a red “x”, USB Driver is not
running. Upgrade the USB Driver.
When I install the driver, the “Could not find a driver for this
device” message appears.
■ The installer cannot read the device driver due to a problem with your PC
setup.
Solution: Select “\USBDRV\WIN98” on the CD-ROM drive.
When I install the driver, the “Could not find UMAS04CB.INF”
message appears.
■ Did you specify the driver folder correctly?
Solution: For Windows 98 or Windows Me, specify \USBDRV\WIN98\USBS04CB.INF.
For Windows 2000 Professional, specify \USBDRV\WIN2KPRO\UW2K04CB.
INF.
When I connect the camera to my PC, the “Add New Hardware
Wizard” appears.
■ Is the USB Driver installed?
Solution: Install the USB Driver software as directed by the on-screen instructions.
When I double-click the removable disk icon, “The device is not
ready” error message appears.
■ Is the media loaded in the camera?
Solution: Load a media into the camera. Refer to the Owner’s Manual supplied with
the camera for details.
A warning message appeared when I removed the media from the
camera.
Solution: This procedure may corrupt the data on the media or damage the media
itself. Close all the camera files and wait until the camera display indicates
that data access is no longer in progress before removing the media.
When I disconnect the cable connecting the PC to the camera
and double-click the removable disk icon, a message appears
and the window does not open or the images on the media are
not displayed correctly.
■ Is another USB removable drive connected?
Solution: Some USB removable drives do not operate correctly if other USB
removable drives are being used at the same time. Disconnect all the
connected USB removable drives and then connect the camera.