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(4) Service system and repairs
Fujitsu has the service system and repair facility for the HDD. Contact Fujitsu representative to
submit information for replacing or repairing the HDD. Generally, the following information
must be included:
a) HDD model, part number (P/N), revision number, serial number (S/N), and date of
manufacturing
b) Error status
• Date when the error occurred
• System configuration
• Environmental conditions (temperature, humidity, and voltage)
c) Error history
d) Error contents
• Outline of inconvenience
• Issued commands and specified parameters
• Sense data
• Other error analysis information
See Section 5.1 for notes on packing and handling when returning the disk drive.
6.2.3 Maintenance levels
If an HDD is faulty, replace the whole HDD since repair requires special tools and environment.
This section explains the two maintenance levels.
(1) Field maintenance (HDD replacement)
• This replacement is done at the user's site.
• Replacement uses standard tools.
• Replacement is usually done by the user, retail dealer, distributor, or OEM engineer.
(2) Factory maintenance (parts replacement)
• This replacement can only be done by Fujitsu.
• Replacement includes maintenance training and OEM engineer support. OEM engineers
usually support retail dealers and distributors.
• Replacement uses factory tools and test equipment.
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