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Magnum 6KQE Managed Edge Switch Installation and User Guide 02/09
37
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• In the case where the 48VDC power in not internally connected to the POE
port pins and no power is coming to the PoE ports for some reason, all the PoE
port LEDs are ON simultaneously to indicate a trouble condition. The ports
will still operate properly for data traffic to non-PoE devices.
6.0 TROUBLESHOOTING
All Magnum Ethernet products are designed to provide reliability and
consistently high performance in all network environments. The installation of a
Magnum 6KQE Switch is a straight forward procedure. The operation is also
straightforward and is discussed in Section 4.0 of this 6KQE User Guide.
Should problems develop during installation or operation, this section is
intended to help locate, identify and correct these types of problems. Please follow the
suggestions listed below prior to contacting your supplier. However, if you are unsure of
the procedures described in this section or if the Magnum 6KQE Switch is not
performing as expected, do not attempt to repair the unit; instead contact your supplier
for assistance or contact GarrettCom Customer Support.
6.1 Before Calling for Assistance
1. If difficulty is encountered when installing or operating the unit, refer back to
the Installation Section of the applicable chapter of this manual. Also check
to make sure that the various components of the network are interoperable.
2. Check the cables and connectors to ensure that they have been properly
connected and the cables/wires have not been crimped or in some way
impaired during installation. (About 90% of network downtime can be
attributed to wiring and connector problems.)
3. Make sure that DC power is properly attached to each Magnum 6KQE Switch
unit. Use the PWR LEDs to verify each unit is receiving power.
4. If the problem is isolated to a network device other than the Magnum 6KQE
Switch product, it is recommended that the problem device be replaced with a
known good device. Verify whether or not the problem is corrected. If not, go
to Step 5 below. If the problem is corrected, the Magnum 6KQE Switch and its
associated cables are functioning properly.
5. If the problem continues after completing Step 4 above, contact your supplier
of the Magnum 6KQE Switch unit or if unknown, contact GarrettCom, Inc. by
fax, phone or email (support@garrettcom.com) for assistance.
6.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;