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For technical questions, please call 1-800-444-3353. Page 12
SKU 93520
Troubleshooting
Problem: After finishing normal shredding, the unit continues to run.
Cause: Overloaded wastebasket - Shredded paper is in contact with the Shredder.
Solution: Turn off the power and empty the wastebasket.
Problem: Paper is hanging from the Shredder exit after finishing.
Cause: Paper is clogging the machine.
Solution: Set the unit to “REV” (reverse) and remove the scraps.
Problem: Paper is not feeding properly.
Cause: Paper isn’t straight in the feeder.
Solution: Reposition paper so that both corners enter together.
Problem: The paper jams and the machine stops rotating. Motor overheats.
Cause: Too much paper has been inserted. Temperature protection is activated.
Solution: Set the switch to “REV” a remove excess paper (make sure not to go over
the 5 sheet maximum). Unplug the unit and allow it to cool before restart-
ing.
Important! If the step above does not correct the problem, the unit may
simply need to have its internal fuse replaced by a qualified technician.
Problem: Shredder will not operate.
Cause: Safety mechanism stopping shredder.
Solution: Check to see that the unit is properly seated on the waste bin.