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Troubleshooting common issues
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Troubleshooting common issues
1 Basic troubleshooting checks:
• Connect power to the printer and print a self-test page by
pressing and releasing the Go button while the printer is in
Ready status. This verifies the power cord is working correctly,
power is on, and the toner is correctly installed with the
protective tape removed.
• Copy the self-test page by pressing the Copy button on the
scanner control panel (scanner installed only). This verifies
scanner operation.
• Send a print job from a software application on your PC to your
HP LaserJet 1100 printer. This verifies the software installation
and communication to the printer.
• Press the Scan button on the scanner control panel. If the
software launches on your PC, this verifies the scanning
software installation and verifies communication to the printer.
2 If the software installation failed without errors or if you
cannot print from the PC, verify the following:
• Verify that all applications are closed.
Windows 9x: Press
Ctrl+Alt+Del.
All programs except
Systray and Explorer should be closed. If not, close them by
selecting one at a time and clicking
End Task.
• Reinstall the software using the method described in “Installing
the software.”
• Reboot your PC.
Continued on next page.