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troubleshooting
Power Cannot Be Turned On
• Check that the power cord is connected.
• Check that the Removable panel, located at the back of the
printer, is tightly pushed into the slot and that the knob is in the
LOCK position.
Nothing Is Printed
• Check the power
Make sure the power cord is connected firmly to the printer and
to a working outlet, and that the printer is turned on. The Power
light on the front panel of the printer should be lit.
• Be patient
Complex documents containing many fonts, graphics, and/or
color photos take longer to begin printing. If the Power light is
blinking, the printer is processing information.
• Check the paper
Make sure paper is loaded correctly in the tray and that the paper
is not jammed in the printer.
• Check the print cartridges
Make sure that both the black and color print cartridges are
properly installed and that the access cover of the printer is
closed. The cartridge LED flashes if the print cartridges are not
installed correctly.
• Try printing a sample page
Turn the printer off, and then back on. Press the Resume button
and release it when the Resume light starts to blink. If the sample
page prints, then the problem is not with the printer.
• Check the printer setup
Make sure your HP DeskJet printer is selected as the current or
default printer and that Pause Printing is not checked.
• Check the network setup
Make sure that your printer is properly set up in your network
environment. See Use the printer on a network on the “How Do I?”
troubleshooting