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Get support and other information from the Internet
To find support and warranty information, go to the HP website at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
This website also offers technical support, drivers, supplies, ordering information and other
options such as:
● Access online support pages.
● Send HP an e-mail message for answers to your questions.
● Connect with an HP technician by using online chat.
Support options and availability vary by product, country/region, and language.
Before you call HP customer support
Software programs from other companies might be included with the HP Fax. If you experience
problems with any of those programs, you will receive the best technical assistance by calling the
experts at that company.
If you need to contact HP Customer Support, do the following before you call:
1. Make sure that:
a. The HP Fax is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2. Reset the HP Fax:
a. Turn off the HP Fax by pressing the On button.
b. Unplug the power cord from the back of the HP Fax.
c. Plug the power cord back into the HP Fax.
d. Turn on the HP Fax by pressing the On button.
3. To find support and warranty information, go to the HP website at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling
for technical support.
Check the HP website for updated information or troubleshooting tips for the HP Fax .
4. If you are still experiencing problems and need to speak with an HP Customer Support
Representative, do the following:
a. Have the specific name of the HP Fax, as it appears on the control panel, available.
b. Print a self-test report.
c. Make a color copy to have available as a sample printout.
d. Be prepared to describe your problem in detail.
e. Have your serial number and service ID ready.
5. Call HP Customer Support. Be near the HP Fax when you call.
For more information, see:
● Print a self-test report
● Access your serial number and service ID
Access your serial number and service ID
You can access important information by using the Information Menu of the HP Fax.
Note If the HP Fax is not turning on, you can view the serial number by looking at the
sticker on the rear side. The serial number is the 10-character code in the upper left
corner of the sticker.
User Guide
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HP warranty and support