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Installation and Configuration
Changing Parameters and Solving Problems with the OfficeJet Service
Application
With assistance from a service representative, the OfficeJet Service Application is a program that allows the user to
easily change OfficeJet parameters from the PC. The service representative will use this tool to diagnose OfficeJet
problems by suggesting parameter changes. The user will key in the changes, and further testing will indicate whether
or not the problem is solved.
Running the Service Application
Ensure the the HP OfficeJet is connected and powered on. If the HP OfficeJet is not connected and powered on, your
attempt to run the service application will produce the following error message:
Windows 3.1 system: To run the Service Application, perform the following steps.
1. From the Program Manager, choose File, then Run.
2. Type the pathname: c:\hpojet\mgr\service.exe. The executable filename that you must run is service.exe.
Note: The actual pathname may differ from c:\hpojet\mgr\service.exe after a
custom installation. However, the service.exe file will always be in the
same directory as the OfficeJet Manager.
3. Click OK. The window that will appear is shown on the next page of this guide.
Windows 95 system: To run the Service Application, perform the following steps.
1. Click on Start. Then choose Run.
2. Type the pathname: c:\hpojet\mgr\service.exe. The executable filename that you must run is service.exe.
Note: The actual pathname may differ from c:\hpojet\mgr\service.exe after a
custom installation. However, the service.exe file will always be in the
same directory as the OfficeJet Manager.
3. Click OK. The window that will appear is shown on the next page of this guide.