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Introduction
This Technical Support Solutions Guide contains information necessary to support the HP OfficeJet Series 300
Printer/Fax/Copier/Scanner family of products. Although model and country-specific functionality may differ across
the HP OfficeJet product line, the support and service strategy is consistent. The products covered in this guide will be
commonly referred to as the HP OfficeJet Series 300 except where model or country-specific differences are noted.
This guide is divided into six chapters as follows:
D Chapter 1 Product Information
D Chapter 2 Installation and Configuration
D Chapter 3 Routine Maintenance
D Chapter 4 Calibration and Adjustment
D Chapter 5 Problem Resolution
D Chapter 6 Service and Support Information
This Technical Support Solutions Guide is designed to be used with the HP OfficeJet Models 300, 330, and 350 User’s
Guides as a complete technical support reference package. Typical user setup tasks are contained in the User’s Guides
and answers to questions related to such tasks can be found there. Refer to the User’s Guide for your model when
questions about setup, user settings and use are encountered. Refer to this guide for information on troubleshooting
and service and support programs.
Product Description
The HP OfficeJet Model 300 is a plain paper, thermal inkjet printer,facsimile(fax),convenience copier machine. The
HP OfficeJet Models 330 and 350 are plain paper, thermal inkjet printer, facsimile (fax), convenience copier, and
scanner machines. Models 330 and 350 can also fax documents directly from a personal computer (PC) or scan
documents into a PC. The Model 350 includes optical character recognition (OCR) software from Caere. For
answers to questions about the OCR software, contact Caere directly. All members of this series are CCITT/ITU
group 3-ECM compatible. Designed to fit on a desktop, they weigh 9.55 kg (21 lb). HP OfficeJet Series 300 machines
have a full-featured printer, which can be used with your PC and either Windows or DOS drivers. Each has 256 KB of
printer memory and a 16 KB printer buffer. The built-in fax machine feature provides many advanced fax features
including speed dialing capability for 65 stations, with a 10 seconds per page transmission speed and 24 page fax
memory. As a convenience copier, HP OfficeJet Series 300 machines can be set to copy up to 99 copies of an original
at a speed of 50 seconds per page. The Model 330 and 350 versions of the HP OfficeJet Series 300 use Eclipse FAX
R
SE which provides the ability to send faxes directly from the PC, receive faxes to the PC, and scan images into
PC-based files. HP OfficeJet Series 300 machines also use a management function that allows them to be set up from
the PC using Windows-based menus. All HP OfficeJet Series 300 machines use cut–sheet plain paper (100 sheet
paper tray capacity) and a thermal inkjet cartridge.