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Final Exam-3
8. If a customer asks how to connect an answering machine to use with the HP OfficeJet Series 300, you would
find the procedure in:
A. Chapter 5 of the TSSG
B. Chapter 3 of the TSSG
C. Chapter 2 of the TSSG
D. Chapter 1 of the TSSG
9. When a print cartridge runs out of ink in the HP OfficeJet Series 300, the following occurs:
A. A 500 level information code appears in the display.
B. The message, “Out of Ink, Replace Pen” appears in the display.
C. A message is sent to a computer requesting a print cartridge replacement.
D. All of the above.
10. A diagnostic code containing a 400 level communication error code extension indicates a _______ problem.
A. transmit
B. copy
C. print
D. receive
11. The recommended reception mode on the HP OfficeJet Series 300 for a customer with no answering machine
who normally receives voice and fax calls is:
A. Auto mode
B. Manual mode
C. Fax/TAM mode
D. Distinctive Ring mode
12. The list of customer available resources for technical assistance is found in chapter ________ of the TSSG.
A. 6
B. 1
C. 5
D. 2
13. Part numbers of orderable supplies and accessories are found in:
A. Chapter 6 of the TSSG
B. Chapter 5 of the TSSG
C. Chapter 1 of the TSSG
D. Chapter 3 of the TSSG