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Final Exam-4
14. A delayed send fax from the automatic document feeder can be sent while a print job is printing?
A. True
B. False
15. HP OfficeJet Series 300 printer control and printer feature access is through the:
A. HP OfficeJet Series 300 menu
B. Printer drivers
C. Remote diagnostic feature
16. When using the HP OfficeJet Series 300 with an answering machine to receive fax and voice calls, the recom-
mended reception mode is:
A. Distinctive ring
B. Manual
C. Auto
D. Fax/TAM
17. HP authorized dealers who have a current U.S. Dealer Channel Agreement are eligible to participate in the HP
Dealer Premier Support Program.
A. True
B. False
18. The meanings of the digits in the diagnostic code that is printed on a fax log report can be found in:
A. Chapter 6 of the TSSG
B. Chapter 5 of the TSSG
C. Chapter 4 of the TSSG
D. Chapter 3 of the TSSG
19. The HP Express Exchange program will deliver a _____________ unit to the user.
A. customer’s own purchased and repaired
B. remanufactured
C. new
20. Hewlett–Packard Company service and support resources available to the customer include:
A. HP Customer Information Center
B. HP Customer Support Center
C. HP FIRST
D. All of the above