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HP Care Pack Services
HP Care Pack ServicesHP Care Pack Services
HP Care Pack Services
Availability Services
Availability ServicesAvailability Services
Availability Services
1 yr
1 yr1 yr
1 yr 3 yr
3 yr3 yr
3 yr 4 yr
4 yr4 yr
4 yr 5 yr
5 yr5 yr
5 yr
HP Next Day Hardware Support
E/C E/C
C C
HP 4 Hr, 9x5 Hardware Support
E/C E/C
C C
HP 4 Hr, 13x5 Hardware Support
E/C E/C
C C
HP 4 Hr, 24x7 Hardware Support
E/C E/C
C C
HP 6 HR Call-to-Repair Hardware Support
E/C E/C
C C
HP Software Support
E/C E/C
C C
HP Software Support 24x7
E/C E/C
C C
HP Support Plus
E/C E/C
C C
HP Support Plus 24
E/C E/C E/C E/C
HP Proactive Essentials 9x5, 10 Software
Incidents
NA NA NA NA
HP Proactive Essentials 9x5, 25 Software
Incidents
NA NA NA NA
HP Proactive Essentials 9x5 Unlimited
NA NA NA NA
HP Proactive Essentials 24x7, 25 Software
Incidents
NA NA NA NA
HP Proactive Essentials 24x7, 50 Software
Incidents
NA NA NA NA
HP Proactive Essentials 24x7 Unlimited
NA NA NA NA
HP Proactive 24 Service
*
E/C E/C
NA NA
HP Critical Service
*
E/C E/C
NA NA
*
NOTE:
NOTE:NOTE:
NOTE:
Both Proactive 24 & Critical Service only relate to 'reactive elements'. 'Proactive elements' are
available on time & materials basis. (SW is supported separately per package).
HP Care Pack Service
HP Care Pack ServiceHP Care Pack Service
HP Care Pack Service
Product Numbers
Product NumbersProduct Numbers
Product Numbers
Enterprise & Commercial Purchased Care Packs
Enterprise & Commercial Purchased Care PacksEnterprise & Commercial Purchased Care Packs
Enterprise & Commercial Purchased Care Packs
('A' stands for physical Care Pack, 'E' for electronic Care Pack)
For DAT 40 USB, DAT 40 SCSI, DAT 72 USB and DAT 72 SCSI
For DAT 40 USB, DAT 40 SCSI, DAT 72 USB and DAT 72 SCSIFor DAT 40 USB, DAT 40 SCSI, DAT 72 USB and DAT 72 SCSI
For DAT 40 USB, DAT 40 SCSI, DAT 72 USB and DAT 72 SCSI
Product Number
Product NumberProduct Number
Product Number
Product Description
Product DescriptionProduct Description
Product Description
U2090A/E
Tape Installation Hardware Installation Only
H3155A/E
Hardware, "3-year", "Next Business Day", "9x5", "on-site"
*
H4616A/E
Hardware, "3-year", "4-hour", "13x5", "on-site"
U2068A/E
Hardware, "3-year", "4-hour", "24x7", "on-site"
U6358A/E
Hardware, "3-year", "6hr Call-to-Repair", "24x7", "on-site"
U9338A/E
Hardware, "4-year", "4-hour", "13x5", "on-site"
U9339A/E
Hardware, "4-year", "4-hour", "24x7", "on-site"
U9340A/E
Hardware, "5-year", "4-hour", "13x5", "on-site"
U9341A/E
Hardware, "5-year", "4-hour", "24x7", "on-site"
UA450PE
Hardware, "1-year", "Next Business Day", "9x5", "on-site", "Post Warranty"
UA451PE
Hardware, "1-year", "4-hour", "13x5", "on-site", "Post Warranty"
UA452PE
Hardware, "1-year", "4-hour", "24x7", "on-site", "Post Warranty"
UA453PE
Hardware, "1-year", "6hr Call-to-Repair", "24x7", "on-site", Post Warranty"
QuickSpecs
HP StorageWorks DAT Drives
HP StorageWorks DAT DrivesHP StorageWorks DAT Drives
HP StorageWorks DAT Drives
Service and Support, HP Care Pack, and Warranty Information
DA - 11883 Worldwide — Version 15 — March 20, 2006
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