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Software Technical
Support
HP Software Technical Support provides remote software support services for Microsoft Server 2012. With
HP Software Technical Support, your IT staff receives fast and reliable access to HP Global Support
Centers. HP technical resources work with your IT team to provide advice on software features and use,
problem diagnosis and resolution, software defect identification, and access to patches.
This service also provides electronic access to comprehensive support information, allowing any member
of your IT staff to locate essential product and support information.
Software Technical Support for Windows Server 2012 is available from HP via multiple contact methods,
including electronic media and telephone, for ninety (90) days from date of purchase. Software Technical
Support includes assistance with:
24x7x365 access to technical resources
- Connect with HP Response Center engineers via
telephone, electronic communication, or FAX for assistance in resolving software implementation or
operations problems. Service is available around the clock every day, including all holidays.
Problem analysis and resolution
- HP Services provides corrective support to resolve identifiable
and reproducible software product problems, and to help you identify problems that are difficult to
reproduce. You can also receive assistance in trouble-shooting problems and setting configuration
parameters.
Software features and operational support
- HP provides information on the latest product
features and known problems and solutions, plus operational advice and assistance.
Escalation management
- Established escalation procedures enlist specialized expertise from HP
to Microsoft Windows
Installation advisory
- Advisory support is available for help with installation and updating of
standalone applications or products installed in a network environment.
Electronic software information
- Access HP's electronic support facility including symptom-
solution database, product descriptions, specifications, technical literature, and more.
Software technical support does NOT include assistance with:
Generating or diagnosing user generated programs or source codes
Installation of non-HP products
NOTE:
For more information, visit:
http://www.hp.com/services/softwaresupport
.
Microsoft Software
Assurance
Boost productivity across your organization with new software versions, deployment planning services,
24x7 phone and web support, end-user training, unique desktop technologies and more, all in one cost-
effective program.
With New Product Versions, every Microsoft product license that is covered by Software Assurance can be
upgraded to the most recent version.
For example, if a new version of Microsoft Windows Server is made available during the term of your
coverage, your licenses will automatically be upgraded to the new version. Customers that acquire
perpetual licenses through Software Assurance can deploy the upgrades after their coverage has expired.
NOTE:
For more information, please visit:
http://www.microsoft.com/licensing/programs/sa/default.mspx
QuickSpecs
Microsoft Windows Server 2012
Additional Features
DA - 14430 North America — Version 6 — October 29, 2013
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