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ENWW Overview 97
6
Problem solving
Overview
This section will help you to troubleshoot and solve printer problems.
Clearing jams Occasionally, paper can jam during printing. This section will help you to locate
paper jams, properly clear them from the printer, and solve repeated jams.
Understanding
printer messages
Many different messages can appear on the printer control-panel display.
Some messages tell the current printer status, such as INITIALIZING. Other
messages require action, such as CLOSE RIGHT DOOR. Most of these messages
are self-explanatory. However, some messages indicate a problem with the
printer, or require further action or description. This section lists these types of
messages and tells you what to do if a message persists.
Resolving control-
panel messages
This section lists messages that might appear on the control panel and
explains what causes the message and what action can be taken to resolve
the message
Correcting output
quality problems
The printer should produce print jobs of the highest quality. If print jobs do not
appear sharp and clear, if defects such as lines, specks, or smears appear on
the page, or if paper is wrinkled or curled, use this section to troubleshoot and
solve the print quality problem.
Solving common
printer issues
Before you can eliminate a printer problem, you must understand the location
of the problem. Use the tables in this section to determine the printer problem,
and then follow the corresponding troubleshooting suggestions.
Using the
embedded Web
server
The pages that give information about the printer are on the embedded Web
server.
Printing information
pages
These pages can be printed from the printer control panel.
Checking the
printer configuration
From the printer, you can print information pages, which give details about the
printer and its configuration.
Printing a paper
path test
The paper path test can be used to verify that various paper paths are working
properly.