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ENWW Solving common printer issues 139
Printer draws paper from
the wrong tray.
● Be sure your program is selecting the correct paper size or type.
● Make sure that the driver for your program is correctly installed,
configured, and capable of requesting the appropriate paper size
and type.
● The size of paper requested is not loaded in the tray selected. The
printer draws paper from the next default tray that contains the
correct size. Load the correct paper in the tray and make sure the
tray is adjusted correctly. Load the tray with enough paper to
complete the print job. To always print from the requested tray, set
USE REQUESTED TRAY to EXCLUSIVELY.
● If you selected Tray 2, 3, or optional Tray 4 and did not turn the
printer off when installing it, the printer does not recognize it and
draws paper from the next default tray source. Turn the printer off,
and then back on, and the printer will recognize the tray.
Printer interface problems. Print a configuration page from the printer control panel to verify that
the interface configurations shown on the printout match those on the
host computer (see Configuration page).
Printer is paused. Press S
TOP. Press and to select Resume, and then press .
Printer is off or not
connected to an active
power source.
Make sure that all power cables are firmly plugged in to both the printer
components and an active power source. Make sure the printer is on.
Printer is ready, but not
receiving data (the Data
light does not blink).
● Check for loose I/O cable connections at the printer and computer
or network port.
● Try your I/O cable on a system that you know works.
● Check that the correct interface cable was selected and is securely
connected to both the printer and the computer. If the cable is not
correctly configured, see the HP LaserJet 9050/9040 Series
Printer Getting Started Guide for configuration information.
● If connected to a network, print a Jetdirect configuration page to
check for interface or network problems (see Configuration page).
Printer is usually slow to
respond.
● Printer speed is highly dependent on how your software
application is set up, which printer driver you are using, and how
much traffic is on the network. See the getting started guide for
configuration information.
● You might need to add more memory (see Installing memory and
fonts).
Printer port problem. Check that your computer port is configured and working properly. One
way to check this is to connect another printer to that port on your
computer and print from a program you know works.
Printer prints only part of a
page or document.
The connection has been broken during transmission. If you move the
portable device during transmission, the connection can be broken.
IRDA-compliant devices are designed to recover from temporary
connection interruptions. You have up to 40 seconds to re-establish the
connection (depending on the portable device being used).
Situation Solution