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Troubleshooting 94
Receiving a security error
Symptom: Security error: Domain Name mismatch message when trying to browse with SSL.
Possible Cause: The IP address or server name has changed.
Action: Stop the service, delete the certificate file, and restart the service.
Redundant status error displays on the Attached
Devices screen for a nonredundant configuration
Possible Cause: The HP UPS Power Protection Agent was incorrectly configured.
Action: Reconfigure the agent.
1. Open the agent configuration program for your operating system.
o Windows ("Reconfiguring the agent on Windows operating systems" on page 32)
o Linux ("Reconfiguring the agent on Linux operating systems" on page 36)
o HP-UX ("Reconfiguring the agent on HP-UX operating systems" on page 39)
2. Verify that the correct IP address, host name, communications port, or serial path is entered for the
management server that should communicate with the agent. To allow any management server to
connect to the agent, select Any Server from the dropdown box in Windows, or enter an asterisk (*)
where prompted for Linux or HP-UX.
3. For a nonredundant configuration, be sure that no second management server is specified for
communication with the agent.
4. Close the configuration program and check the Attach Devices screen ("Attached Devices menu" on
page 67) to verify that the redundant UPS (RU) column is grayed out.
Redundant UPS status
The following table describes the possible combinations for the redundant UPS status icons found on the
Attached Devices screen ("Attached Devices menu" on page 67).
Events Agent status Management
Server 1 status
Management
Server 2 status
RU AS RU AS
Both UPSs are on utility power
Management Server 1 UPS is on
battery power and redundant power is
lost
Management Server 1 UPS has shut
down and redundant communication is
lost
- -
Management Server 1 UPS has lost
communication and redundant
communication is lost