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Troubleshooting - general guidelines Advance
TM
e720 Accelerator Card User Guide
8 Document No. 06-UG-1588 Revision: 1.B
ClearSpeed Technology plc
3 Troubleshooting - general guidelines
If you encounter an error when using the Advance e720 accelerator board, you need to
isolate the cause of the problem.
When installing multiple cards and software in a system, install each in turn and restart the
system each time. Similarly, if you have already installed the Advance e720 accelerator
board and software and you experience problems, remove or uninstall each in turn to
establish which one is causing the problem.
3.1 Solving the problem
3.1.1 Finding the cause of the problem
To find out what is causing the problem, we recommend that you check the following:
z Check your Advance e720 accelerator board is installed correctly. See the relevent HP
Blade Server User Guide
(1)
.
z Check you installed the drivers correctly.
Whenever you fix a problem and reboot, run the tests again.
3.1.2 Contacting ClearSpeed Support
If none of the above helps solve your problem, refer to the ClearSpeed solutions
knowledgebase or you can report your problem by submitting an online report via the
ClearSpeed support website at:
http://support.clearspeed.com/support/solutions/
1. You may use the Hewlett Packard BladeSystem c-Class Onboard Administrator software, or the BladeServer’s
Lights Out remote management feature, to confirm installation of the ClearSpeed e720 Mezzanine Card. Refer
to the HP Onboard Administrator or HP iLO2 documentation for full details.