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Troubleshooting and Maintenance
Troubleshooting Your Computer
Reference Guide 107
If the modem clicks repeatedly but doesn’t connect
• Make sure you’re using an analog telephone line (2, 3, or 4 wires). You must not use
a digital line. In a hotel, ask for a data line.
• Check all cables and connections.
PC Card (PCMCIA) Problems
If the notebook doesn’t recognize a PC Card
• Remove and reinsert the PC Card.
• If your model has two PC Card slots and two eject buttons, insert the PC Card in a
different slot.
• Press the power button to suspend the computer, and then press it again to resume.
• Restart the computer: click Start, Turn Off Computer, Restart.
• Try the card in another computer to see whether the card functions properly.
• Zoomed Video is not supported.
• If the card requires an IRQ, make sure one is available. Open the hardware Device
Manager: click Start, Control Panel, Performance and Maintenance, System.
• Test the PC card with the e-Diagtools diagnostics. See “Testing the Hardware” on
page 115.
If an I/O card stops communicating properly
• The card may have been reset if the computer suspended or turned off. Exit any
applications, and then remove and reinsert the card.
If a PC card modem is not working
• Disable the internal modem:
1. Open the hardware Device Manager: click Start, Control Panel, Performance and
Maintenance, System.
2. Double-click Modem to list the current modem devices.
3. Double-click the internal modem, and then select the option to disable the modem.