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stress-free computing
HP small business PCs and e-pcs are backed by HP quality and award-winning support, and provide a simplified support
experience through HP e-Diagtools.
warranty* A 3-year return to bench for the CPU and free parts exchange for the keyboard, mouse, power supply, hard
disk drive, and USB e-modem for the 3-year warranty period
A 3-year on-site or customer replaceable option available
* Note: Europe and North America only
support 24 hours a day, 7 days a week, there is always a way to reach HP support:
Web technical support including BIOS and driver updates, white papers and additional product information
HP 3-year free hardware diagnostic phone support (24 hours a day, 7 days a week in U.S. Standard
business hours in other regions)
For more information, go to http://www.hp.com/go/e-pcsupport and click on Assistance to find the
telephone number of the HP customer care center near you
fault management SMART III (self-monitoring and reporting technology)
– Monitors hard disks and warns of potential hard disk drive failures
– Notifies end-users and network administrator of potential problems
Proactive notification of virus infection (local and remote) to DMI console like HP Toptools
Hardware diagnostics
– Hardware diagnostic software for identification of failed components and faster troubleshooting
(HP e-Diagtools), accessible at boot or from HP assist CD-ROM
– Result of hardware diagnostic stored in a support ticket file, ready to be sent to support provider through
Internet connection
software recovery HP assist CD-ROM for easy software system recovery shipped in the box with the HP small business e-pc
instant support HP instant support automates and speeds the resolution of computing problems, freeing you from time-
consuming diagnostic chores and allowing you to focus on more important business activities. Featuring web-
based diagnosis and resolution capabilities, HP instant support can be personalized to meet your business
needs and deliver the support experience that works for you.
For more information, go to: http://www.hp.com/go/instantsupport