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Interpret the print quality page
1. On the product control panel, press the Setup button.
2. Use the arrow buttons to select the Reports menu, and then press the OK button.
3. Use the arrow buttons to select the Print Quality item, and then press the OK button.
This page contains five bands of color, which are divided into four groups as indicated in the following
illustration. By examining each group, you can isolate the problem to a particular print cartridge.
Section Print-cartridge
1 Yellow
2Cyan
3Black
4 Magenta
●
If dots or streaks appear in only one of the groups, replace the print cartridge that correlates with
that group.
●
If dots appear in more than one group, print a cleaning page. If this does not solve the problem,
determine if the dots are always the same color; for example, if magenta dots appear in all five
color bands. If the dots are all the same color, replace that print cartridge.
● If streaks appear in multiple color bands, contact HP. A component other than the print cartridge
is probably causing the problem.
72 Chapter 7 Print cartridges and imaging drum ENWW