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Archive print ..................................................................................................................... 134
Clean the product ............................................................................................................................. 135
Clean the document feeder pickup rollers and separation pad ....................................... 135
Clean the paper path ....................................................................................................... 136
Clean the exterior ............................................................................................................ 136
Product updates ............................................................................................................................... 136
13 Solve problems ......................................................................................................................................... 137
Self help ........................................................................................................................................... 138
Solve problems checklist .................................................................................................................. 139
Step 1: Make sure that the product is set up correctly ..................................................... 139
Step 2: Check the cabling or wireless connection (network models only) ....................... 139
Step 3: Check the control panel for error messages ....................................................... 139
Step 4: Check the paper .................................................................................................. 139
Step 5: Check the software .............................................................................................. 140
Step 6: Test print functionality ......................................................................................... 140
Step 7: Test copy functionality ......................................................................................... 140
Step 8: Check the supplies .............................................................................................. 140
Step 9: Try sending a print job from a computer .............................................................. 140
Factors that affect product performance .......................................................................................... 141
Restore factory settings .................................................................................................................... 141
Interpret control panel messages ..................................................................................................... 142
Control panel message types .......................................................................................... 142
Control panel messages .................................................................................................. 142
Paper feeds incorrectly or becomes jammed ................................................................................... 148
The product does not pick up paper ................................................................................ 148
The product picks up multiple sheets of paper ................................................................ 148
Prevent paper jams .......................................................................................................... 148
Clear jams ........................................................................................................................ 149
Improve print quality ......................................................................................................................... 154
Use the correct paper type setting in the printer driver .................................................... 154
Adjust color settings in the printer driver .......................................................................... 155
Use paper that meets HP specifications .......................................................................... 156
Print a cleaning page ....................................................................................................... 157
Calibrate the product to align the colors .......................................................................... 157
Use the printer driver that best meets your printing needs .............................................. 157
The product does not print or it prints slowly .................................................................................... 159
The product does not print ............................................................................................... 159
The product prints slowly ................................................................................................. 159
Solve connectivity problems ............................................................................................................. 160
Solve direct-connect problems ........................................................................................ 160
Solve network problems .................................................................................................. 160
Solve wireless network problems ..................................................................................................... 162
ENWW ix