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Upgrading the BIOS ............................................................................................................... 44
Determining the current BIOS version ......................................................................... 44
Upgrading BIOS ..................................................................................................... 45
Upgrading device drivers ........................................................................................................ 45
8 Diagnostics and Minor Troubleshooting ........................................................................... 46
Calling support ...................................................................................................................... 46
Locating ID labels ................................................................................................................... 47
Locating warranty information ................................................................................................. 48
HP troubleshooting resources and tools ..................................................................................... 48
HP Support Assistant (HPSA) ..................................................................................... 48
Online support ........................................................................................................ 48
Troubleshooting a problem ........................................................................ 49
Instant Support and Active Chat ................................................................. 49
Customer Advisories, Customer and Security Bulletins, and Customer Notices .. 49
Product Change Notifications .................................................................... 49
Helpful hints ........................................................................................................... 50
At startup ................................................................................................ 50
During operation ...................................................................................... 50
Customer Self-Repair program ................................................................... 51
Other troubleshooting options .................................................................... 51
9 Routine Care ................................................................................................................... 52
General cleaning safety precautions ......................................................................................... 52
Cleaning the chassis ............................................................................................................... 52
Cleaning the keyboard ........................................................................................................... 53
Cleaning the monitor .............................................................................................................. 53
Cleaning the mouse ................................................................................................................ 54
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