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If all results are “ok”, the utility has not detected any connection problems.
Interpreting a “failed” report for any parameter:
❑ Connection to the Gateway. “Failed” means you should perform a soft reset of
your Gateway. To do this, briefly depress the Reset button (only a second or
two) on your Gateway with a paper clip or pencil tip. Be careful not to hold it
down any longer than one to two seconds or the Gateway will be reset to the
factory defaults and any modifications you have made will be lost.
❑ Connection to the Internet via Gateway. “Failed” means you should contact
your Internet service provider (ISP).
❑ Connection to the Internet. “Failed” means you should contact your Internet
service provider.
❑ Ping primary DNS. “Failed” implies an Internet Service Provider problem.
Contact your ISP to report the problem.
Internet Connection Diagnostic
Parameter Message Meaning
Connection to the
Gateway
Failed Requires a “soft” reset of
the Gateway. Depress the
Reset button briefly (one or
two seconds) with a
paperclip. Depressing the
Reset button longer that
two seconds can cause the
factory default settings to
activate.
Connection to the Internet
via Gateway (Ping)
Failed Contact your ISP.
Connection to the Internet
(Ping)
Failed Contact your ISP.
Ping primary DNS Failed Contact your ISP.