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Service and Support
HP services provide total care and support expertise with committed response designed to meet
your IT and business needs.
HP Care Pack services include coverage for the HP branded hardware options qualified for the
server, purchased at the same time or afterward, internal to the enclosure, as well as 22" and
smaller external monitors and tower UPS options up to 3kVA; these items will be covered at the
same service level and for the same coverage period as the server. Coverage of UPS Battery is
not included, standard warranty terms & conditions apply. For servers or storage systems installed
within a rack, service also covers all HP qualified rack options installed within the same rack.
To fully capitalize on your HP ProLiant servers' capabilities requires a service partner who
thoroughly understands your server technology and systems environment. HP Services, an
industry leader in provision of multi vender support solutions provides a range of support services
designed to meet the varying needs of business. Whether an SMB or large global corporation HP
has a ProLiant server support offer to help you speedily deploy and maximize system uptime.
Recommended Service
– Simplify ProLiant solution implementation, maintenance and
management.
Support Service
– 3 Year, 9x5 Next Business Day coverage, excluding HP holidays only
Deployment Service
– Hardware Installation only
Enhanced Service
– Optimize service level to increase IT performance and availability
Support Service
– 3 Year 13x5 Same Business Day, 4-Hour response coverage
Deployment Service
– Installation and Start-up only
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the Customer
Description and/or Data Sheet. To be delivered on a scheduled basis 8am-5pm, M-F, excl. HP
holidays.
For a complete listing of service offerings and information visit:
http://www.hp.com/services/proliantservices
http://www.hp.com/go/proliant/carepack
QuickSpecs
HP ProLiant DL180 G5
Standard Features
DA - 12903 Worldwide QuickSpecs — Version 8 — 5.16.2008
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