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7 Troubleshooting
The optical disc tray does not open for removal of a CD or DVD ....................................................... 24
The computer does not detect the optical drive ................................................................................. 25
A disc does not play ........................................................................................................................... 25
A disc does not play automatically ..................................................................................................... 26
A DVD movie stops, skips, or plays erratically ................................................................................... 26
A DVD movie is not visible on an external display ............................................................................. 27
The process of burning a disc does not begin, or it stops before completion .................................... 27
A DVD playing in Windows Media Player produces no sound or display ........................................... 27
A device driver must be reinstalled .................................................................................................... 28
Obtaining the latest HP device drivers ............................................................................... 29
Obtaining the latest Windows device drivers ..................................................................... 29
Index ................................................................................................................................................................... 30
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