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Customer support for repairs
If your computer needs to be repaired or to have parts replaced, you
have two choices:
●
You can easily replace many of your computer parts that are
considered consumer replaceable. This is the fastest method of
repair, as many times we can send the part directly to your home or
business in a few days. (This option may not be available in all
countries/regions.)
●
If a repair is necessary, the HP Customer Care Center will make
arrangements to fix your computer.
These services are covered during the warranty period.
There are a few limitations and exclusions to the warranty (as well as
some important details), which are described in the HP Worldwide
Limited Warranty and Technical Support guide.
Before upgrading your hardware
Any hardware upgrades that you intend to do should only be done after
you have completely set up your new computer. Refer to the setup
instructions in the beginning of this Guide for help with setting up. If you
have any problems setting up your system and turning it on, immediately
contact the HP Customer Care Center listed earlier in this guide, and an
HP Customer Representative will assist you. This must be done first
before attempting to upgrade your system.
By breaking the security seal on the back of the computer, you are
confirming that the computer was working properly before you attempted
to upgrade your system. Once the security seal has been broken, your
computer is then, to the extent allowed by local law, covered under the
terms and conditions listed in the HP Worldwide Limited Warranty and
Technical Support guide.
Customer support for repairs
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