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WARRANTY POLICY
NEW PRODUCT
This includes OEM’s Equivalent to New (ETN) remanufactured product that has
been rigorously tested by the OEM to perform at the same performance levels as
a new OEM product. These products are sold by the OEMs as new product to
Parts Now! LLC.
Warranty: OEM only. Not warranted by Parts Now! LLC
OEM FACTORY REFURBISHED PRODUCT
Warranty: OEM only. Not warranted by Parts Now! LLC
PARTS NOW! REFURBISHED PRODUCT
The Parts Now! LLC Warranty does not apply to defects resulting from:
(1) inadequate or improper maintenance; (2) unauthorized modification
or misuse; (3) usage outside of the environmental specifications of the part
or product; or (4) improper site preparation and maintenance.
• Parts
1. Refurbished SX, LX, EX, EX+, 4019 and
4029 engine fusing assemblies and maintenance kits
Warranty: Twelve (12) months
2. All other refurbished parts
Warranty: Six (6) months
• Used Printers
1. As-is
Warranty: Guaranteed only to work upon arrival to the customer
We will repair or replace solely at our discretion.
2. Refurbished
Warranty: 90 days
We will replace or repair, at our discretion, the part or parts that fail
during the warranty period. This is a limited warranty and does not
cover cosmetic blemishes, scratches, and color defects.
PARTS NOW! PNO PRODUCT
Warranty: OEM only. Not warranted by Parts Now! LLC
DISCLAIMER OF WARRANTIES
THE ABOVE EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND
ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR
IMPLIED, ARE HEREBY DISCLAIMED, INCLUDING WARRANTIES
OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR
PURPOSE AND TITLE, AND ANY IMPLIED WARRANTY AGAINST
INTERFERENCE WITH YOUR ENJOYMENT OF THE PROGRAM
PROPERTY OR AGAINST INFRINGEMENT. YOU ACKNOWLEDGE
THAT NO EMPLOYEE OF PARTS NOW! LLC OR ANY OTHER PARTY
IS AUTHORIZED TO MAKE ANY REPRESENTATIONS OR WARRANTY
NOT IN THIS AGREEMENT.
RESPONSIBILITY FOR DAMAGE
• We are not responsible for damages incurred in transit as our shipping
terms are FOB from our dock. The shipping carrier is responsible for
such damage.
• We do not issue Return Merchandise Authorization (RMA) numbers for
products damaged due to shipping. We will place a new order for the
customer while the carrier is processing the customer’s claim. At such time
as the claim is resolved and payment is made, the customer will be credited.
RETURN POLICY
EXCHANGES
1. Requirements
Product exchanges must:
a) Be repairable (no alterations or physical damage)
b) Have a valid Return Merchandise Authorization (RMA) number
c) Be an exact equivalent of the product that we are sending to you
d) Be received by us prior to the RMA expiration date
e) Return shipping is the responsibility of the customer.
2. Return Process
When we receive the product for exchange, we will inspect it to confirm that
the product is correct and eligible for return. If the product is not eligible for
exchange, we will then notify you with an explanation and return the product
at your expense or dispose of the product at your direction.
3. Reimbursement
• Pre-credited advanced exchange
Upon inspection and acceptance of the exchange product, the open RMA
will be closed. If the exchange product is not accepted, open account
customers will have a core charge billed to their account. For customers
who have an advance core credit authorization on file, the core charge
will be placed on the credit card on file.
• Other advance exchanges
Upon inspection and acceptance of the exchange product, we will, in
our determination, credit the account of an open account customer, send
a refund check or issue a credit to a credit card account of a non-open
account customer.
WARRANTY RETURNS
1. Requirements
Product being returned to us due to defect or our error must be returned with:
a) A valid RMA number
b) A copy of the original invoice
c) ALL original packaging (if new)
d) The reason for return
2. Return Process
When we receive the product for warranty, we will inspect it to confirm that
the product is correct and eligible for a warranty claim. If the product does not
qualify under our warranty policy, we will then notify you with an explanation
and return the product at your expense or dispose of the product at your direction.
3. Reimbursement
We will, at our discretion, select one of the following options:
a) Replace the product
b) Repair the product
c) Credit you for the invoiced amount of the product (if the product is
not replaceable due to lack of inventory). Return shipping is the
responsibility of the customer.
OTHER RETURNS
1. Requirements
Manuals, printheads, consumables, and special order items are not returnable.
We will only accept for return product involving our error.
Product returns must:
a) Be returned unused within 30 days of purchase date
b) Have a valid RMA number
c) Be received by us prior to the RMA expiration dated
d) Have ALL original packaging (if new)
e) Return shipping is the responsibility of the customer.
2. Return Process
When we receive the return product, we will inspect it to confirm that the
product is correct and eligible for return. If the product is not eligible for
return, we will then notify you with an explanation and return the product
at your expense or dispose of the product at your direction.
3. Reimbursement
All product returns by customers, except for those resulting from our error,
may be subject to a restocking fee of 20%.
Upon inspection and acceptance of the returned product, we will, at our
discretion, credit the account of the open account customer, send a refund
check or issue a credit to a credit card account of a non-open account customer.
RMA PROCEDURE
Our sales representative will assign an RMA number to you. It is your responsibility
to put this number on the outside and inside of your returned product package to
insure adequate customer/product identification. Product returned to us without
valid RMA number identification will be refused by us. RMA numbers are valid
for 30 calendar days from the date issued.
RMA Return address: Parts Now!
3150 Pleasant View Road
Middleton, WI 53562
PARTS NOW! WARRANTY AND RETURN POLICIES
PARTS NOW!
POLICY
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General 800.886.6688 sales@partsnow.com
The Now! Team 800.886.6688, ext 4100 nowteam@partsnow.com
Technical Support 800.886.6688, ext 1523 tsupport@partsnow.com
Training 800.886.6688, ext 1126 training@partsnow.com
Managed Print Solutions 800.886.6688, ext 1127 mps@partsnow.com
Core Buy Back cores@partsnow.com
Canada Sales 877.246.2133, ext 1362 canadasales@partsnow.com