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Getting Help When Things Go Wrong
5
HP Customer Care by Phone
Within 90 days from the time of your
purchase, telephone support is provided to
you free of charge. However, if you are
calling long distance, the long-distance
charges apply. Before placing a call for
help, please make sure that:
•
You have checked your User’s Guide and
the DeskJet Toolbox and Help files, or
HP Customer Care online for
installation troubleshooting tips.
•
You are seated in front of your computer
with your printer nearby.
•
You have the following information
available:
–
Your printer’s serial number (the label
is on the printer’s bottom).
_________________________
–
Your printer’s model number (the
label is on the front of the printer).
_________________________
–
The model of the computer.
_________________________
–
The version of the printer driver and
software program (if applicable).
_________________________
A Note About Letters
If you need help from a technical support
person, we recommend that you call us
while you’re in front of your computer and
printer, rather than writing a letter to us.
That way we can help you with your
questions immediately!
Africa/Middle East 41 22/780 41 11
Argentina 541781-4061/69
Australia 61 3 92728000
Austria 43 (0)660 6386
Belgium (Dutch) 32 (0)2 62688 06
Belgium (French) 32 (0)2 6268807
Brazil 55 11 709-1444
Canada (905) 206-4663
China 86 10 6505 3888-5959
Czech Republic 42 (2) 471 7321
Denmark 45 (0)39 294099
Finland 385 (0)203 47288
France 33 (0) 143623434
Germany 49 (0) 180 532 6222
Greece 30 1 689 64 11
Hong Kong (800) 96 7729
Hungary 36 (1) 252 4505
India 91 11 682 60 35
Indonesia 6221 350 3408
Ireland 353 (0) 1662 5525
Israel 972-9-9524848
Italy 39 (0)2 264 10350
Japan, Tokyo 81 3 3335-8333
Japan, Osaka 81 6 838 1155
Korea 82 2 3270 0700
Malaysia 03 2952566
Mexico D.F. 326 46 00
Mexico, Guadalajara 669 95 00
Mexico, Monterrey 378 42 40
Middle East/Africa 41 22/780 41 11
Netherlands 31 (0)20 606 8751
New Zealand (09) 356-6640
Norway 47 (0)22 116299
Philippines 65 272 5300
Poland 48 22 37 50 65
Portugal 351 (0) 144 17 199
Russia 7095 923 50 01
Singapore 65 272 5300
Spain 34 (9) 02321 123
Sweden 46 (0)8 6192170
Switzerland 41 (0)84 8801111
Taiwan 886 2-2717-0055
Thailand (66-2) 661 4011
Turkey 90 1 224 59 25
United Kingdom 44 (0) 171 512 5202
U. S. (208) 344-4131
Venezuela 58 2 239 5664
dj895c.book Page 71 Monday, July 12, 1999 11:31 AM