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Troubleshooting
User’s Guide A–3
Using the World Wide Web
Before contacting customer service, refer to the HP Technical
Support at: http://www.hp.com/support
Select your country/region, and then follow the links to the support
page for your monitor.
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this
section, you may need to call technical support. For technical
support contact information, refer to the printed documentation
included with the monitor. Have the following available when
you call:
■ Monitor model number (located in label on back of monitor)
■ Monitor serial number (located in label on back of monitor)
■ Purchase date on invoice
■ Conditions under which the problem occurred
■ Error messages received
■ Hardware configuration
■ Name and version of the hardware and software you
are using
Locating the Rating Label
The rating label on the monitor provides the spare part number,
product number, and serial number. You may need these numbers
when contacting HP about your monitor model.
Locate the monitor rating label on the back of the monitor.