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8 Support information
Ways to get help
Easy to reach. Easy to use. Award-winning HP support is our promise to help you get the most from
your computer. You will find what you need with tools located on your computer and with information
available on the Web, by phone, or through your local retailer.
Before contacting HP support, it’s important to have the following information handy:
●
Model number
●
Product number
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Serial number
●
Software build number
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Operating system
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Purchase date
Please take a moment to write down your product information for future reference.
The first four items on the list (model number, product number, serial number, and software build
number) can be viewed by using HP Support Information. From the Start screen, type support, and
then select HP Support Information.
Don’t forget to register at
http://www.hp.com/apac/register.
Where to get help
●
Use Windows Help and Support for help with hardware and software questions. From the Start
screen, type help, and then select Help and Support.
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Use HP Support Assistant. From the Start screen, type help, and then select HP Support
Assistant. HP Support Assistant provides useful troubleshooting and diagnostics information and
includes the following:
◦
E-mail support
◦
HP Real Time Chat with qualified support specialists
◦
Support phone numbers
●
For help online, go to
http://www.hp.com/go/contactHP.
Telephone assistance to get you up and running is covered for thirty (30) days from the time you
purchase your computer. After thirty (30) days, there may be a charge, but the helpful support is still
available.
Ways to get help 21