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Replace the printhead cleaning roll and aerosol filters ....................................................................... 24
Move the printer ................................................................................................................................. 27
Printer maintenance kits ..................................................................................................................... 28
Cleaning kit ......................................................................................................................................... 28
5 Software maintenance
Maintain the HP Internal Print Server ................................................................................................. 29
Update the firmware ........................................................................................................................... 30
6 Troubleshoot substrate issues
The substrate cannot be loaded successfully .................................................................................... 31
The substrate has jammed ................................................................................................................. 31
The substrate is not attached to the input core .................................................................................. 32
The substrate sticks to the platen ....................................................................................................... 33
The ink is still wet when the substrate emerges ................................................................................. 33
There are ink marks on the substrate ................................................................................................. 33
7 Troubleshoot print-quality issues
General advice ................................................................................................................................... 34
Banding .............................................................................................................................................. 34
Colors are misaligned ......................................................................................................................... 36
The print is grainy ............................................................................................................................... 37
The print is smudged .......................................................................................................................... 38
The substrate is not flat ...................................................................................................................... 38
Edges of objects are rough or blurred ................................................................................................ 38
Colors look washed out ...................................................................................................................... 38
Colors are inaccurate ......................................................................................................................... 39
8 Troubleshoot ink cartridge and printhead issues
Cannot insert an ink cartridge ............................................................................................................ 40
Cannot insert a printhead ................................................................................................................... 40
The front panel recommends replacing or reseating an ink cartridge ................................................ 40
The front panel recommends replacing or reseating a printhead ....................................................... 40
A printhead has overheated ............................................................................................................... 41
A printhead has damaged the substrate ............................................................................................ 41
Incorrect printhead cleaning roll errors ............................................................................................... 41
9 Troubleshoot other issues
The printer does not print ................................................................................................................... 42
The printer seems slow ...................................................................................................................... 42
The HP Internal Print Server cannot detect the printer ...................................................................... 42
Upgrade the HP Internal Print Server ................................................................................................. 43
Print job files have not been properly deleted .................................................................................... 43
Color calibration fails .......................................................................................................................... 43
iv ENWW