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HP Support Plus 24
E/C E/C
C C
HP Proactive Essentials 9x5, 10 SW Incidents
N/A N/A N/A N/A
HP Proactive Essentials 9x5, 25 SW Incidents
N/A N/A N/A N/A
HP Proactive Essentials 9x5 Unlimited
N/A N/A N/A N/A
HP Proactive Essentials 24x7, 25 SW
Incidents
N/A N/A N/A N/A
HP Proactive Essentials 24x7, 50 SW
Incidents
N/A N/A N/A N/A
HP Proactive Essentials 24x7 Unlimited
N/A N/A N/A N/A
HP Proactive 24 Service
*
N/A N/A N/A N/A
HP Critical Service
*
N/A N/A N/A N/A
*Both Proactive 24 & Critical Service only relate to 'reactive elements'. 'Proactive elements' are available on
time & materials basis. (SW is supported separately per package).
To find HP Care Pack Services available via HP authorized commercial resellers, visit
http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_nonlkup_ctrylang.asp?code=ELNL
Important Notice for Tape
Important Notice for TapeImportant Notice for Tape
Important Notice for Tape
Drives Installed in a 1U or
Drives Installed in a 1U orDrives Installed in a 1U or
Drives Installed in a 1U or
3U Rack Mount Kit
3U Rack Mount Kit3U Rack Mount Kit
3U Rack Mount Kit
NOTE:
NOTE: NOTE:
NOTE:
These Care Packs do not apply to Tape Drives mounted in a 1U or 3U Rack Mount Kit. The HP
Rack Mount Kit Care Pack covers the all possible configurations of Tape Drives. Hence the Care Packs
for 1U & 3U Rack Mount Kit covers all encumberant drives.
Please follow the following url for the correct Care Pack Services and descriptions.
http://h18000.www1.hp.com/products/quickspecs/10854_div/10854_div.pdf
Important Notice for
Important Notice forImportant Notice for
Important Notice for
Internal Tape Drives
Internal Tape DrivesInternal Tape Drives
Internal Tape Drives
Installed in an HP Server
Installed in an HP ServerInstalled in an HP Server
Installed in an HP Server
NOTE:
NOTE:NOTE:
NOTE:
These Care Packs do not apply to Internal Tape Drives because they do not have Care Packs
associated with them if they are mounted in an HP Server. Hence the Care Packs for the HP Server
covers all encumberant drives.
Please follow the following url for the correct Care Pack Services and descriptions.
For ProLiant use:
http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html
For BCS use:
http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html
Important Notice for Tape
Important Notice for TapeImportant Notice for Tape
Important Notice for Tape
Drive Modules Installed in
Drive Modules Installed inDrive Modules Installed in
Drive Modules Installed in
an HP Tape Array
an HP Tape Arrayan HP Tape Array
an HP Tape Array
NOTE:
NOTE: NOTE:
NOTE:
These Care Packs do not apply to Tape Drives mounted in an HP Tape Array because they do
not have Care Packs associated with them. Hence the Care Packs for the HP Tape Array covers all
encumberant drives.
Please follow the following url for the correct Care Pack Services and descriptions.
http://h18000.www1.hp.com/products/quickspecs/11878_div/11878_div.pdf
QuickSpecs
HP StorageWorks Ultrium Full-Height Tape Drives
HP StorageWorks Ultrium Full-Height Tape DrivesHP StorageWorks Ultrium Full-Height Tape Drives
HP StorageWorks Ultrium Full-Height Tape Drives
Service and Support, HP Care Pack, and Warranty Information
DA - 11739 Worldwide — Version 31 — January 25, 2008
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