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hp ProLiant ML570
Generation 2 (G2)
DA-11421 World Wide — Version 2 — November 19, 2002 30
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CarePaq Priority Services for ProLiant Servers – Priority Level
9x5 4-hour H/W, 9x5 2-hour O/S (NT & NetWare), 3 Years (6-3 Part Number for EMEA)
179836-022
Service and Support Offerings
(CarePaq Services) (continued)
9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software Support
2-hr response for Windows NT, Windows 2000, Professional, Server or Advanced
Server Operating System, Next Available Specialist (2-5-2 Part Number for Canada)
FM-M01E3-36
9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software Support
2-hr response for Windows NT, Windows 2000, Professional, Server or Advanced
Server Operating System, Next Available Specialist (6-3 Part Number for U.S.)
239936-002
9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software Support
2-hr response for Novell NetWare Operating System, Next Available Specialist
(2-5-2 Part Number for Canada)
FM-N01E3-36
9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software Support
2-hr response for Novell NetWare Operating System, Next Available Specialist
(6-3 Part Number for U.S.)
239976-002
CarePaq Priority Services for ProLiant Servers – Priority 24 Level
24x7 4-hour H/W, 24x7 2-hour O/S (NT & NetWare), 3 years
(6-3 Part Number for EMEA)
179841-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr
response for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System, Next Available Specialist (6-3 Part Number for U.S.)
239938-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr
response for Novell NetWare Operating System, Next Available Specialist
(6-3 Part Number for U.S.)
239978-002
CarePaq Priority Services for ProLiant Servers - Priority Silver
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating
System, Technical Account Manager, Technical Newsletter, SW activity review (2-5-2
Part Number for Canada)
FM-M04E3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating
System Operating System, Technical Account Manager, Technical Newsletter, SW
activity review (6-3 Part Number for U.S.)
239940-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (6-3 Part Number for U.S.)
239942-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (2-5-2 Part Number for Canada)
FM-M24E3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell
NetWare Operating System, Technical Account Manager, Technical Newsletter, SW
activity review (2-5-2 Part Number for Canada)
FM-N04E3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell
NetWare Operating System, Technical Account Manager, Technical Newsletter, SW
activity review (6-3 Part Number for U.S.)
239980-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Novell NetWare Operating System (2-5-2 Part Number for Canada.)
FM-N24E3-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Novell NetWare Operating System (6-3 Part Number for U.S.)
239982-002