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System recovery
System Recovery completely erases and reformats the hard disk drive, deleting
all data files you have created, and then reinstalls the operating system,
programs, and drivers. However, you must reinstall any software that was not
installed on the computer at the factory. This includes software that came on
media included in the computer accessory box, and any software programs you
installed after purchase.
NOTE: Always use the System Restore procedure before you use the System
Recovery program — see Microsoft System Restore under
Software
troubleshooting on page 13.
Some features might not be available on systems that are shipped without a
version of Microsoft Windows.
You must choose one of the following methods to perform a System Recovery:
●
Recovery Image — Run the System Recovery from a recovery image stored
on your hard disk drive. The recovery image is a file that contains a copy of
the original factory-shipped software. To perform a System Recovery from a
recovery image, see System Recovery from the Windows 7 Start Menu
under
System recovery on page 18.
NOTE: The recovery image uses a portion of the hard disk drive that
cannot be used for data storage.
●
Recovery Media — Run the System Recovery from recovery media that you
create from files stored on your hard disk drive or purchased separately. To
create recovery media, see Creating recovery media under
System recovery
on page 18.
System Recovery
options
You should attempt a System Recovery in the following order:
1. Through the hard disk drive, from the Windows 7 Start menu.
2. Through the hard disk drive, by pressing F11 on the keyboard during system startup.
3. Through recovery media that you create.
4. Through recovery discs purchased from HP Support. To purchase recovery discs,
visit
http://www.hp.com/support.
18 Chapter 3 Troubleshooting and maintenance ENWW