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Chapter 4
Peripherals and Accessories
4-110 HP e3000 Business Servers Configuration Guide – Effective 1/04
Information Subject to Change
Direct (Enterprise) CATS and Options
1
Indirect (Commercial) Support Packs
1
VA Hardware
Universal Product
Numbers
Description 1-, 2-, and 3-year
Support: SD, 24×7,
SCS, BCS
Installation and
Start-Up (H4726A)
3-Year Support: SD,
24×7
Installation and
Start-Up
VA7100 Dual
Controllers
A6261A/AZ/AE;
A6262A/AZ/AE,
A6263A/AZ/AE
Covers dual processors,
cache, enclosure
8AE 5CM H7555A/E; H7559A/E H7550A/E
VA7110 Dual
Controllers
A7294A/AZ/AE;
A7295A/AZ/AE;
A7296A/AZ/AE
Covers dual processors,
cache, enclosure
8AF 5CP H7561A/E; H7565A/E H7551A/E
VA7410 Dual
Controllers
A6267A/AZ/AE;
A6268A/AZ/AE
Covers dual processors,
cache, enclosure
8AF 5CP H7561A/E; H7565A/E H7551A/E
Disk Enclosures
A6214A/AZ/AE;
A6183A/AZ/AE
Covers enclosure 8AQ 5CA H7563A/E; H7564A/E H7558A/E
VA7100 Controller
A6188A
Covers processor, cache 803 5CE H7569A/E; H7570A/E H7552A/E
VA7110 Controller
A7293A
Covers processor, cache 803 5CF H7567A/E; H7553A/E H7552A/E
VA7410 Controller
A6218A
Covers processor, cache 803 5CF H7567A/E; H7553A/E H7552A/E
18-GB HDD
A6191A
N/A 8AL 5CG N/A N/A
36-GB HDD
A6913A, A6192A
N/A 8AN 5CH N/A N/A
73-GB HDD
A6194A
N/A 8AP 5CJ N/A N/A
73-GB HDD
A7288A
N/A 8AP 5CJ N/A N/A
146-GB HDD
A7289A
N/A 8AP 5CJ N/A N/A
1
Direct channel (enterprise customers) purchase support on disks individually; support pack customers (“commercial” or indirect) receive coverage on up to 15 disks with
purchase of enclosure or dual controller support packs.
Note: CATS is the merger of the Camelot and Licensing 2000 projects into one overall program to “reinvent”
HP’s upfront and contractual support structures. The internal program name is CATS, which stands for
Camelot, Aries, Taurus, Scorpio (LS2K releases). For more information on CATS please see the URL at:
http://nternet.fc.hp.com/catscore/channels.htm
HP Service levels CATS Support
Options-1 Year
CATS Support
Options-2 Year
CATS Support
Options-3 years
CATS Support
Options-4 Year
CATS Support
Options-5 Year
Same Day N/A N/A N/A N/A N/A
24 hours × 7 days H4404A/H4405A H4405J H4404Y/H4405Y N/A N/A
Storage Critical Support VA H4390A H4390J H4390Y H4390G H4390H
BCS—4 hour
Call-to-Restoration
H4395A N/A N/A N/A N/A