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Part Number 5970-5270-EN
Printed 01/2002
If You Have a Problem:
• Check you have your product receipt
• Run HP e-DiagTools (refer to page 13)
• Check your Warranty Entitlement (see above)
• Contact your local Customer Care Center (refer to page 17) or
your HP Authorized Service Provider
Warranty Entitlement Information
as of January 2002
Product Region of Purchase Warranty Terms and Conditions
HP Vectra and
e-pc
models
ending with B
Worldwide
Vectra VL400, VL410, VL420, VL800,
VL830, XE310, XE320, e-pc 40, e-pc
42
1-year Next Business Day Onsite
HP e-pc
models
not ending
with B
Europe, Middle East, Africa,
North America, Latin America
and Japan
e-pc 40, e-pc 42 3-year Next Business Day Onsite
Vietnam, Hong Kong, India,
Indonesia, Korea and rest of
Asia Pacific
e-pc 40, e-pc 42 1-year Next Business Day Onsite
HP Vectra
models not
ending with B
North America
Vectra VL400, VL420, VL800, VL830 3-year Next Business Day Onsite
Vectra XE310, XE320
First year
: Next Business Day Onsite
Second and Third year
: Free Parts Exchange
Europe, Middle East, Africa
Vectra VL400, VL410, VL420, VL800,
VL830
3-year Next Business Day Onsite
Vectra XE310
First year
: Next Business Day Onsite
Second and Third year
: Free Parts Exchange
Latin America
Vectra VL400, VL410, VL420, VL800,
VL830, XE310, XE320
First year
: Next Business Day Onsite
Second and Third year
: Free Parts Exchange
China
Vectra VL420, VL800, XE310, XE320
First year
: Next Business Day Onsite
Second and Third year
: Return to Bench
Japan
Vectra VL410, VL420, VL800
First year
: Next Business Day Onsite
Second and Third year
: Free Parts Exchange
Vectra XE310, XE320 1-year Next Business Day Onsite
New Zealand, Thailand
Vectra VL410, VL420, VL800, XE310,
XE320
3-year Next Business Day Onsite
Australia, Philippines,
Singapore, Malaysia
Vectra VL410, VL420, VL800 3-year Next Business Day Onsite
Vectra XE310, XE320
First year
: Next Business Day Onsite
Second and Third year
: Free Parts Exchange
Vietnam, Hong Kong, India,
Indonesia, Korea and rest of
Asia Pacific
Vectra VL410, VL420, VL800, XE310,
XE320
First year
: Next Business Day Onsite
Second and Third year
: Free Parts Exchange
Paper not bleached with chlorine
The information contained in this warranty is subject to change without notice.
QUG-us.book Page 32 Friday, February 1, 2002 2:57 PM