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2–4 Maintenance and Service Guide
Troubleshooting
Table 2-3
External Device Problems and Solutions
Problem Possible Cause Solution
The print driver was
successfully installed,
but I am unable to print.
The wrong print
processor may be
selected.
1. Select Start >
Printers and Faxes.
2. Right-click the
printer icon and click
Properties.
3. Click the Advanced
tab and click Print
Processor.
4. Change the print
processor to
WINPRINT.
5. Click OK.
A new device is not
recognized as part of
the system.
The computer may be
properly aligned, but is
not fully seated or
docked in the
expansion base.
Lift the computer away
from the expansion base.
Then realign the
computer visual
alignment indicator with
the indicator on the
expansion base, and
reconnect the computer.
Be sure that the
computer is properly
aligned and seated, and
fully docked by gently
pressing down on the
computer until you hear
a click. If accessories are
attached, they should
now be recognized by
the system.